Return Policy

Effective Date: 09/13/26

At Mega Medical Supply LLC, our goal is to provide dependable durable medical equipment and healthcare products while ensuring our customers receive the support they need before and after purchase.

Return Eligibility

Customers may request a return within 14 days after the delivery date of their order.

To qualify for a return, the following requirements must be met:

• The return request must be submitted within the 14-day return period.
• The product must be unused and in its original condition.
• All original packaging, accessories, manuals, and included materials must be returned.
• The product must be suitable for inspection and resale.

Reporting Damaged or Defective Products

Customers are required to inspect their order upon delivery.

Any defects, damage, missing items, or incorrect products must be reported within 24 hours of delivery.

Customers may be asked to provide:

• Photos or videos showing the issue
• Order information
• Details regarding the defect or damage

Failure to report issues within this timeframe may affect eligibility for replacement, repair, or return.

Non-Returnable Products

Due to healthcare safety standards and product handling requirements, certain items may not be eligible for return, including:

• Used medical equipment
• Opened disposable medical supplies
• Personal care products
• Custom-made or specially ordered equipment
• Items damaged through improper use or handling

Refunds

Approved returns will be reviewed and inspected before a refund is issued.

Refunds will be processed using the original payment method. Processing times may vary depending on the payment provider or financial institution.

For products obtained through insurance coverage, refunds, exchanges, and return procedures may also be subject to applicable insurance requirements.

Contact Information

Mega Medical Supply LLC
Address: 2851 S Parker Rd, STE 1-1044
Aurora, Co 80014
Email: admin@megamedicalsupplyllc.com
Phone: (720) 400-8979